Description

The Ombudsman class covers the material from NAR. It is an informal conversation with a trained ombudsman to help agents and consumers to resolve their differences without going through the complaint process. We have found that people are happy to complain but do nothing to resolve it. The complaints are often a misunderstanding or lack of communication. This class addresses those issues. 

It’s enormously helpful to agents in their business even if they never become ombudsman. It’s about problem solving and active listening (good communication)

The class covers:

1. Staff’s role
2. Ombudsman’s role
3. Categories of the complaints
4. What’s acceptable and what isn’t
5. Sample scenarios
6.  A copy of the Code of Ethics

Instructor: Linda Kody

Licensed Real Estate Broker, Massachusetts & New Hampshire

• Certified Buyer Representative
• Licensed Instructor of Real Estate
• Loss Mitigation Certified
• Member North East Board of Realtors (NEAR)
• Member Massachusetts Association of Realtors (MAR)
• Member National Association of Realtors (NAR)
• Over 30 years residential sales experience
• Educator of the Year 2013 &  2009, MAR
• REALTOR of the Year, NEAR 2006
• Educator of the Year, NEAR 2004 , 2008, 2011, 2012
• Instructor for NAR’s Expanding Housing Opportunities & Workforce Housing Classes
• Instructor for MAR’s Loss Mitigation Certification Class
• Instructor for First Time Buyers Certificate Class for CHAPA & Mass Housing
• Former Instructor at Northern Essex Community College for consumer Real Estate Classes

Please note: This training is not for continuing education credit.